A MESSAGE TO OUR GUESTS
Our primary concern is the wellbeing of guests and staff and we endeavour to reassure guests and staff of our ongoing commitment to their safety, comfort and wellbeing.
We have worked closely with the local authority in order to apply their safety guidelines and following expert advice we have developed and implemented
our own rigorous protocol going above and beyond what is internationally required.
We very much look forward to welcoming you all.
HEALTH AND SAFETY MEASURES
The situation relating to the virus is continually evolving as more becomes known about it.
We continue to monitor developments and adjust our policies accordingly. Full recognition is given to the recommendations of international bodies
such as the WHO and the protocols required by the local Governments and authorities where we operate.
Prior to re-opening our Relais, we engaged specialised firm to deep clean and sanitise all hotel areas which include all rooms and public spaces
and back of house areas. All air conditioning units and air filters have been verified.
All employees received training in the new protocols before the hotel opening. This includes interaction with guests and welcome procedures.
All contractors and third parties we deal with are asked to follow the same procedures.
All hotel rooms are meticulously cleaned and sanitised, using professionally certified products effective against Covid-19,
each room will be disinfected and sealed after each guest departure and the air is sanitized thanks to the use of an ozone generator.
Enhanced cleaning and disinfection procedures have been implemented in all public areas and lifts.
The team members sanitise all surfaces and touch points on a regular basis throughout the day.
Social distancing is observed in all public areas as required by local regulations.
The same vigorous cleaning and disinfection procedures have been applied to our staff and back of house areas.
Hand sanitisers are available in guest bedrooms and sanitisers are available in all guest areas.